FAQ - Frequently Asked Questions
Booking & Payments
How can I book a vacation home with Romulus et Remus?
You can book directly through our website. Simply enter your stay dates, choose your preferred accommodation, and complete the booking in just a few clicks. You will receive an immediate confirmation via email with all the details.
Do I need to pay the full amount at the time of booking?
It depends on the selected rate. Some rates require full payment in advance, while others allow you to pay a deposit and settle the balance before arrival. You will find all payment options at the time of booking.
What payment methods do you accept?
We accept payments via credit card (Visa, Mastercard, American Express), PayPal, and bank transfer.
Can I modify my booking dates?
Yes, if availability allows. Please contact us as soon as possible to check for alternative options. Price differences may apply.
What is your cancellation policy?
It depends on the selected rate:
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- Flexible rate: Free cancellation up to 7 days before check-in.
- Non-refundable rate: No refunds in case of cancellation.
You will find all specific details in your booking conditions.
Check-in & Check-out
What time can I check in?
Check-in is available from 3:00 PM onwards.
What time do I need to check out on departure day?
Check-out must be completed by 10:00 AM to allow for cleaning and preparation for the next guests.
How does check-in work?
We offer a secure and convenient self check-in: before your arrival, you will receive a code and all the necessary instructions to access the accommodation independently. Alternatively, we can arrange an in-person check-in upon request.
Is early check-in or late check-out possible?
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Yes, upon request and subject to availability. Contact us to check the available options.
Accommodations & Services
Do the vacation rentals have Wi-Fi?
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Yes, all our properties offer free high-speed Wi-Fi.
Are the apartments air-conditioned?
Yes, all our vacation rentals are equipped with air conditioning to ensure maximum comfort in every season.
Do the apartments have a fully equipped kitchen?
Yes, each accommodation includes a fully equipped kitchen with cookware, dishes, a stove, a refrigerator, and a coffee machine.
Are towels and bed linens provided?
Yes, we provide high-quality towels, bed sheets, and blankets for each guest.
Is apartment cleaning included in the price?
Yes, the price includes an initial and final cleaning. For longer stays, we offer additional cleaning services upon request for an extra fee.
Are the vacation rentals accessible for people with reduced mobility?
Some of our accommodations are accessible, but we recommend contacting us before booking to verify the details and choose the best option for you.
Stay Rules
Can I host people who are not included in the booking?
For security reasons and to comply with regulations, only registered guests are allowed to stay in the apartment. If you need to add a guest, please contact us in advance.
Is smoking allowed in the apartments?
No, all our accommodations are 100% smoke-free. Smoking is not allowed indoors, but some properties have designated outdoor areas where smoking is permitted.
Are pets allowed?
Yes! All our apartments are pet-friendly because we understand how important it is to travel with your furry friends. We just ask that you inform us at the time of booking so we can ensure everything is ready to welcome you and your pet in maximum comfort.
Can I host parties or events in the apartments?
No, to respect the peace and quiet of the neighborhood, parties, events, and loud music are not allowed.
Transport & Location
Are the vacation homes well connected to public transportation?
Yes, all our properties are located in strategic areas of Rome, close to bus, metro, and train stops, making it easy to get around the city.
Is an airport transfer service available?
Yes, upon request, we can arrange a private transfer service from Fiumicino and Ciampino airports directly to the apartment.
Is parking available near the accommodations?
It depends on the property: some homes have private parking or agreements with nearby parking facilities. Contact us for details based on your selected accommodation.
Experiences & Assistance
Do you offer experiences or guided tours?
Yes! We collaborate with local guides to offer private tours, culinary experiences, museum visits, and much more. Contact us to explore all the available options.
Who can I contact if I need assistance during my stay?
Our team is always available for any needs. You can reach us via phone, WhatsApp, or email for immediate support.
What should I do if I lose the apartment keys?
If you lose the keys, contact us immediately. A replacement fee may apply.
Contact
Phone:
+39 339 291 4752
Email:
info@romulusetremus.it
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